In this day and age, it is really important to have an edge over your competitors, something that sets you apart from the rest. When looking to improve your security crew, customer service probably isn’t something that comes to mind first. Sending them on special combat style training, sounds more appropriate, perhaps however, have you ever stopped to think how it makes you feel when a security guard actually greets you or better still, salutes you?
Your most valuable sales people
Your security crew are, essentially the face of your business, they should possess a mix of skills, both as a security guard and as a representative, providing that winning, ‘going to any lengths for the customer’ attitude and persona.
The more you take notice, the more you will see that companies in all areas of business are adopting this way of thinking for a whole host of reasons, not only to represent your company in the most professional of manners but, also to save costs.
Of course, they must be able to create enough of a presence to serve as a deterrent, but, what if they had excellent customer service skills too, that would surely give you an edge over the list of security companies (known as รายชื่อบริษัทรักษาความปลอดภัย in Thai) on the market.
? You might be able to turn two jobs into one, a security guard and a customer greeter or assistant.
Communication skills are everything
Not just being polite and courteous, but, the way in which we communicate with each other is really important, it can be the difference between (a customer) returning and a (thief), well, to not. Some people are blessed with a natural ability, whereas, others will require a little more elbow grease.
Make Small Talk
Unless you are a pure, natural, making small talk is actually quite difficult, there is a thin line between being friendly or, over familiar. Knowing what to say is also really important, your crew must be able to engage with people of all backgrounds.
Happy to help
Our final quality that should be adopted within the customer service ethos is, always being happy to help. There is no doubt that you will, at some point, of been greeted by a representative of a company who clearly does not want to help but is asking anyway, awkward.
If you have encountered such people before then, you will likely also have noticed people who are genuinely pleased to help and how much of a difference their attitude makes to your encounter.